Refund policy
Refund Policy
We do not offer general returns or exchanges. All sales are final.
Damages and Issues Please inspect your order upon reception and contact us immediately at support.bagelio@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your item arrives damaged, you are eligible for a full refund of your money. To process this, please contact us right away with your receipt or proof of purchase and photos of the damaged item.
Once we have received and inspected your claim regarding a damaged item, we will let you know if the refund was approved. If approved, you’ll be automatically refunded your money on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any questions regarding damaged items and money refunds at support.bagelio@gmail.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support.bagelio@gmail.com.